Terms and Conditions of Stay

These Terms and Conditions and the separate Guest Rules together apply to all reservations, registered occupants, visitors, pets, accommodations, common areas, amenities, and activities at The Nest at Black Hawk ("The Nest"). Rate-specific, package-specific, group, event, or third-party booking terms may supplement these documents.

The person whose name appears as the primary guest on the reservation is responsible for the reservation, payment, the conduct of all occupants and visitors, and all charges arising from their actions. The primary guest must provide these policies to every person in the party and ensure compliance.

Entry onto the property and continued occupancy are conditioned on compliance with these Terms and Conditions, the Guest Rules, posted notices, safety instructions, and reasonable directions from authorized staff.

Unless The Nest approves otherwise in writing, the primary registered guest must be at least 21 years old. A valid government-issued photo ID and a valid payment card in the primary guest's name must be presented at check-in.

Guests must provide accurate names, contact information, occupancy details, vehicle information, and pet information. Reservations may not be sold, assigned, or transferred to another person without prior written approval from The Nest.

The Nest is a cashless property. All room balances, deposits, fees, and incidental charges must be paid using an accepted electronic payment method.

A reservation is not considered fully secured until all required payments, deposits, identification, and registration information have been received.

The maximum stay is 14 consecutive nights unless The Nest approves a longer stay in writing. A resort stay is transient lodging and does not create a residential tenancy or right to continued occupancy.

A $100 incidental and damage authorization hold is placed on the payment card at check-in. This hold is separate from the $250 refundable pet deposit required for guests traveling with declared pets.

After check-out and inspection, The Nest will initiate release of any unused authorization or refund any refundable deposit balance. Many financial institutions make released funds available within approximately 5 to 7 business days, but processing may take longer. The Nest does not control a bank or card issuer's processing time.

An authorization hold or deposit is not a limit on the guest's responsibility. If charges exceed the amount held or deposited, the primary guest remains responsible for the full balance.

The Nest will make reasonable efforts to honor requests for a particular dome, view, location, or feature, but specific unit assignments are not guaranteed unless expressly confirmed in writing. When necessary, The Nest may provide another accommodation within the reserved category or an accommodation of comparable or greater value.

Guests requesting an accessible accommodation, communication aid, or reasonable modification should contact The Nest as early as possible. Accessibility requests will be addressed in accordance with applicable law and availability.

By making a reservation, checking in, or providing a payment method, the primary guest authorizes The Nest to charge the payment method on file for unpaid lodging balances, additional registered or unregistered guests, pet charges, the Undeclared Pet Fee, smoking remediation, late departure, excessive cleaning, missing property, damage, repair, replacement, pest treatment, lost-use costs, and other amounts permitted under these policies.

Charges may be assessed after departure and may exceed the incidental authorization hold or pet deposit when the documented cost is higher. An itemized explanation of post-stay charges will be provided upon request.

If the payment method on file is declined or unavailable, the amount remains due and the primary guest is responsible for promptly providing another accepted payment method.

Guests are responsible for securing their personal property, locking their dome and vehicle, and using any in-room safe in accordance with the posted instructions. The Nest's responsibility for lost, stolen, or damaged property is limited by applicable law.

Found property may be retained for up to 30 days after departure. Perishable, hazardous, illegal, contaminated, or unsanitary items may be discarded immediately. Unclaimed property may be discarded, donated, or otherwise disposed of after the retention period.

At the guest's request and when reasonably practical, The Nest may arrange shipment of found property. The guest is responsible for packaging, shipping, insurance, and handling charges. The Nest does not guarantee recovery of lost items.

The Nest may enter a dome without prior notice when reasonably necessary to respond to an emergency, protect life or property, address a safety concern, perform urgent maintenance, conduct a welfare check, investigate a reported or reasonably suspected policy violation, prevent further damage, or comply with legal requirements.

When practical, reasonable notice will be provided for routine maintenance, inspections, or non-urgent service. Guests may not obstruct authorized staff from entering when entry is reasonably necessary.

The Nest may refuse service, require a person or animal to leave, or terminate a stay when reasonably necessary to address nonpayment, fraud, an occupancy violation, an undeclared or unauthorized pet, smoking or fire-safety violations, property damage, excessive noise, harassment, threats, violence, illegal conduct, unsafe behavior, refusal to follow staff instructions, or any serious or repeated violation of these policies.

A guest removed or whose stay is terminated for a policy violation is not entitled to a refund for unused nights or services and remains responsible for all lodging charges, fees, damage, cleaning, replacement, remediation, response costs, and other amounts arising from the stay.

The Nest may contact law enforcement, fire personnel, animal control, emergency services, or other authorities when appropriate. Enforcement will be carried out consistently with applicable law and without unlawful discrimination.

The Nest may suspend, relocate, shorten, or cancel a stay when the property or accommodation cannot reasonably operate because of severe weather, wildfire, evacuation, utility failure, structural or mechanical concerns, government order, labor or supply disruption, public emergency, or another circumstance beyond reasonable control.

If The Nest cancels a reservation before arrival, or shortens an in-progress stay, because the reserved lodging cannot be provided, The Nest will refund the lodging amounts paid for the canceled and unused portion unless the guest accepts a relocation, credit, or other written arrangement. To the extent permitted by law, The Nest is not responsible for airfare, rental cars, alternate lodging, lost wages, or other indirect or consequential travel expenses.

The Nest may modify hours, limit access, or temporarily close an amenity, fire feature, common area, trail, or service when reasonably necessary. A temporary amenity interruption does not automatically qualify a reservation for a refund, rate reduction, or cancellation waiver unless the reserved package expressly guarantees that amenity or applicable law requires otherwise.

If the lodging remains available and habitable but a particular amenity or service is temporarily unavailable, the interruption does not automatically alter the cancellation policy.

The Nest may use the email address, telephone number, text-message number, or booking-platform account associated with the reservation to send payment notices, arrival instructions, safety alerts, policy notices, and other operational communications. Guests are responsible for keeping their contact information current and monitoring those communications.

A requirement for prior written approval is satisfied only by a confirmation from an authorized representative of The Nest through email, text message, booking-platform message, or another written record. A verbal conversation or unconfirmed request does not constitute approval.

These policies are governed by applicable federal law and the laws of the State of Colorado. Any rate plan, package, group agreement, event agreement, or written accommodation approved by The Nest may supplement these policies. When a specific written term directly conflicts with a general term in this document, the more specific written term controls for that reservation.

If a provision of these policies is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. A failure by The Nest to enforce a provision on one occasion does not waive the right to enforce it later.

The Nest may update these policies prospectively. The version accepted at booking or check-in generally governs the stay, except that The Nest may immediately apply changes required by law or reasonably necessary for health, safety, security, or emergency operations.